FAQ

How long does shipping take?

Every piece is made to order in our own factory. Orders ship within 3-7 business days, and delivery takes 7-15 business days.

How much is shipping?

Free shipping over $149 to Europe/UK & South America, and over $179 to the US, Canada & Mexico. Middle East orders ship at a flat $19.90 (no free shipping). Elsewhere under the free threshold, standard shipping is $9.99.

Does the faux fur shed?

Our faux fur is dense and plush by design — built to feel rich and resist shedding with normal wear and care.

Are your items made to order?

Yes. Everything is made to order in our own factory, so please allow production time before your parcel ships. Made to order also means your size stays available — we cut after you buy.

What is your return policy?

Every piece is made to order, so we do not accept returns for change of mind or size. If you receive a defective or wrong item, contact us within 7 days of delivery with photos and we will replace or refund it. See our Refund policy for details.

How do I choose my size?

See our Size Guide for a general chart, and check the Size Chart on each product page for that item's exact measurements (in cm).

What payment methods do you accept?

We accept PayPal and major credit and debit cards at secure checkout.

How can I track my order?

Use the link in your shipping email, or see our Track Order page.

How do I contact you?

Email lijunxiu227@gmail.com, WhatsApp +86 134 2888 8892, or use our Contact page.