Shipping policy
SourceFlow Garments Shipping Policy
At SourceFlow Garments, every item is made to order by our own factory and shipped directly to you.
1. Processing & Delivery Time
Because each piece is made to order, orders are processed after payment confirmation. Estimated delivery is 7-15 business days to the Middle East, Europe, North America and South America.
Delivery times are estimates and may be affected by customs clearance, local holidays, or events beyond our control.
2. Shipping Costs
- Europe & UK: Free shipping on orders of $149 or more; $9.99 flat rate under $149.
- United States (and Canada / Mexico): Free shipping on orders of $179 or more; $9.99 flat rate under $179.
- South America: Free shipping on orders of $149 or more; $9.99 flat rate under $149.
- Middle East (incl. Saudi Arabia & UAE): Flat-rate shipping of $19.90 on all orders — free shipping is not available in this region.
3. Customs & Duties
For international orders, the recipient is responsible for any import duties, taxes, and customs clearance fees charged by the destination country.
4. Order Tracking
Once your order has shipped, we will email a tracking number to the address you used at checkout.
5. Lost or Damaged Orders
If your order is lost or arrives damaged, please contact us within 7 business days of the estimated delivery date and we will arrange a replacement or refund.
6. Contact Us
Questions about shipping? Email us at lijunxiu227@gmail.com. We reply within 24 business hours.